Shipping policy

PROCESSING TIMES

Orders are processed in the order they are received and usually take 3-5 business days to produce before they ship (this does not include weekends, holidays, or otherwise specified days of closure).  Shipments originate in the Oakland area, and transit times vary depending on where packages are being delivered to. Please keep in mind that if you place your order after 11 am PST on Friday, your order will not process or ship until the following week as Smooth September is not open for business over the weekend. This includes all orders that require expedited shipping (i.e.: Next Day Air, 2-Day Air, 3-Day Select).

HOLIDAY PROCESSING TIMES

During the holiday season (November 1st-December 31st), orders can take up to 10 business days to process prior to shipping. Orders are processed in the order they are received. Please keep in mind that if you place your order after 12 pm PST on Friday, your order will not process or ship until the following week as Smooth September is not open for business over the weekend. This includes all orders that require expedited shipping (i.e.: Next Day Air, 2-Day Air, 3-Day Select).