General Policies
General Policies
Welcome to the website of Smooth September, LLC™ (“Smooth September" or "SS”). Please review this agreement (“Agreement”) which applies to the use of this website, as well as to the purchase of products sold to you through this website. By using this website you represent that: (i) you have reviewed and understand the terms and conditions set forth herein; (ii) you agree, without exception, to be bound by the terms and conditions of this Agreement; and (iii) you are at least 18 years of age or have legal capacity to enter into this Agreement.
LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL SMOOTH SEPTEMBER BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE WEBSITE OR PRODUCTS, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, EVEN IF SMOOTH SEPTEMBER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SMOOTH SEPTEMBER'S MAXIMUM LIABILITY SHALL NOT EXCEED THE AMOUNT PAID BY YOU FOR THE PRODUCTS GIVING RISE TO SUCH LIABILITY.
DISPUTE RESOLUTION AND ARBITRATION
Any dispute arising from this Agreement shall be resolved through binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules. The arbitration shall take place in Oakland, California. The arbitrator's decision shall be final and binding. You agree to waive any right to participate in class actions or class arbitrations.
GOVERNING LAW AND JURISDICTION
This Agreement shall be governed by and construed in accordance with the laws of the State of California & Missouri, without regard to its conflict of law provisions. You consent to the exclusive jurisdiction of the courts located in Oakland, California & Harrisonville, Missouri for any legal proceedings.
DISCLAIMER OF WARRANTIES
THE WEBSITE AND PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
FORCE MAJEURE
Smooth September shall not be liable for any failure or delay in performance due to circumstances beyond its reasonable control, including but not limited to acts of God, war, strikes, pandemics, supply chain disruptions, or governmental actions.
SEVERABILITY
If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect, and the invalid or unenforceable provision shall be replaced with a valid provision that most closely matches the intent of the original provision.
ELECTRONIC COMMUNICATIONS
By using this website, you consent to receive communications from us electronically, including emails, texts, and notices posted on the website. You agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that such communications be in writing.
The terms of this Agreement may be modified from time to time at Smooth September’s sole discretion. We will provide notice of any material changes to these terms by posting the updated version on our website and updating the "Last Modified" date at the top of this Agreement. Your continued use of the website after such modifications will constitute your acknowledgment and agreement to the modified terms. You should from time to time review this website to take notice of any changes. Your continued use of this website constitutes your acceptance of any such changes.
PRIVACY POLICY
The use of this website is subject to Smooth September’s Privacy Policy. By accessing this website, you acknowledge that you have read, understood, and agree to be bound by both this Agreement and our Privacy Policy. Our Privacy Policy can be found at [INSERT PRIVACY POLICY URL].
USE OF THIS WEBSITE
- USER CONTENT AND OWNERSHIP
You retain ownership of any content you post, transmit or submit to this website ("User Content"). By submitting User Content, you grant Smooth September a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to use, reproduce, distribute, prepare derivative works of, display, and perform the User Content in connection with the website and Smooth September's business operations.
- REPRESENTATIONS AND WARRANTIES
You acknowledge and warrant that any User Content you submit: (i) does not infringe on your rights; (ii) does not infringe on any third party’s rights, including but not limited to intellectual property rights, privacy rights, publicity rights, or confidential or proprietary rights; (iii) does not constitute a criminal offense or give rise to civil liability; (iv) does not contain any viruses, malware, or other harmful code; and (v) complies with these Terms and all applicable laws and regulations.
- CONTENT RESTRICTIONS AND REMOVAL
Smooth September reserves the right to monitor, review, and remove any User Content that, in its sole discretion: (i) violates these Terms; (ii) is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable; (iii) impersonates any person or entity; (iv) contains unauthorized commercial communications or spam; or (v) could damage Smooth September's reputation or services. We will make reasonable efforts to notify you of any content removal, except where prohibited by law or where immediate removal is necessary to protect our users, systems, or legal rights.
Your rights to access this website may be terminated or restricted if you violate these Terms or for other reasonable causes. While we reserve the right to terminate access without notice where necessary, we will generally provide notice of termination except in cases of severe violations or where immediate termination is necessary to protect our users, systems, or legal rights. Such termination shall be in addition to any other rights Smooth September may enforce under applicable law.
CUSTOMER ACCOUNT
You are responsible for maintaining the security of your customer account and password. You must immediately notify us of any unauthorized use of your account or any other breach of security. You agree that you are responsible for all activities that occur under your account. We reserve the right to suspend or terminate your account if we suspect any unauthorized access or security violations.
INTELLECTUAL PROPERTY
All materials displayed or otherwise accessible through this website are owned by Smooth September and third-party content suppliers, and are protected under the applicable copyright and trademark laws of the United States and elsewhere. You hereby agree not to print, copy, reproduce, publish, transmit, distribute or make any other similar use of the contents of this website, including, but not limited to, the text, graphics, audio and visual content, and code. Notwithstanding the above, you may access this website and make a single copy of the material for your personal, non-commercial use. Nothing in this Agreement shall be construed as granting you a license for anything other than your personal use. All rights not expressly granted herein are reserved by Smooth September. Any unauthorized use, reproduction, modification, distribution, transmission, display, or performance of the content on this website is strictly prohibited and may result in civil and criminal penalties.
ORDERS & PAYMENT
When you submit an order on this webpage, your order shall be considered as an offer to Smooth September. Smooth September reserves the right to refuse your order at any time and for any reason, including but not limited to: (i) the availability of the products in your area and (ii) if the products are incorrectly described or priced on the webpage. All discounted item sales are final. All purchases made using a credit card must be approved by the applicable third-party credit card service provider. By making a purchase, you represent and warrant that you are authorized to use the payment method provided and that all payment information you provide is true and accurate. We reserve the right to verify payment information and decline or cancel orders in cases of suspected fraud, unauthorized card use, or other payment issues. You agree not to resell any products purchased under this Agreement, nor to transfer any of your rights hereunder without the prior written consent of Smooth September.
REFUND & RETURN POLICY
Due to the nature of our products, we do not accept returns or order cancellations. Refunds may be issued in the following specific circumstances: (1) products that do not meet our stated quality standards, (2) incorrect items received, or (3) products substantially different from their description. All refund requests must be submitted within 14 days of receipt, including photos and a detailed description of the issue. Our team will review requests within 2 business days, and approved refunds will be processed using the original payment method within 5-7 business days. For damaged packages, claims must be submitted within 48 hours of delivery with clear photos of the damaged product and packaging. For lost packages, claims must be submitted within 7 days of the expected delivery date. Price adjustments may be requested for orders placed within 48 hours prior to a sale, and if approved, store credit will be offered in the form of an e-gift card sent to the designated email address on the order.
COUNTRIES WE SHIP TO
Please note that we currently only ship to the US and Canada. The Tea of the Month subscription program is available to US residents only.
PROCESSING TIMES
Orders are processed in the order they are received and usually take 3-5 business days to produce before they ship (this does not include weekends, holidays, or otherwise specified days of closure). Shipments originate in the Oakland area, and transit times vary depending on where packages are being delivered to. Please keep in mind that if you place your order after 11 am PST on Friday, your order will not process or ship until the following week as Smooth September is not open for business over the weekend. This includes all orders that require expedited shipping (i.e.: Next Day Air, 2-Day Air, 3-Day Select).
HOLIDAY PROCESSING TIMES
During the holiday season (November 1st-December 31st), orders can take up to 10 business days to process prior to shipping. Orders are processed in the order they are received. Please keep in mind that if you place your order after 12 pm PST on Friday, your order will not process or ship until the following week as Smooth September is not open for business over the weekend. This includes all orders that require expedited shipping (i.e.: Next Day Air, 2-Day Air, 3-Day Select).
REFUND & RETURN POLICY
Smooth September Refund & Return Policy
At Smooth September, we are dedicated to ensuring our customers receive high-quality products and are satisfied with their experience. Please review our Refund & Return Policy below carefully, as completing a purchase indicates your agreement with these terms. This policy outlines how we handle orders, quality issues, shipping problems, and refund requests.
No Returns Accepted
Due to the nature of our products, we do not accept returns. We encourage customers to review all product details carefully before making a purchase to ensure it meets their needs.
Refund Policy
While we do not accept returns, refunds may be issued in specific circumstances, including but not limited to: (1) products that do not meet our stated quality standards, (2) incorrect items received, or (3) products substantially different from their description. All refund requests will be evaluated within 5 business days of submission. If you believe you have received a product that does not meet our quality standards, please submit a claim within 14 days of receipt, including photos and a detailed description of the issue. Our team will review your request within 2 business days and provide a resolution decision. All approved refunds will be processed using the original payment method within 5-7 business days.
Damaged or Lost Packages
If your order is damaged or lost during shipping, our insurance coverage will provide a replacement or refund. Claims must be submitted within 48 hours of delivery for damaged packages, or within 7 days of the expected delivery date for lost packages. To expedite this process, please contact us with: (1) clear photos of the damaged product and packaging (for damage claims), (2) order number, and (3) tracking information.
For questions or assistance, please reach out to our support team at info@smoothseptember.com
Thank you for choosing Smooth September!
SMOOTH SEPTEMBER PRIVACY POLICY
Last Updated: March 11, 2025
1. INTRODUCTION
This Privacy Policy explains how Smooth September ("we," "us," or "our") collects, uses, discloses, and protects your personal information when you use our website and services. By accessing or using our services, you agree to this Privacy Policy.
2. INFORMATION WE COLLECT
2.1 Information You Provide
- Contact information (name, email address, phone number)
- Account credentials
- Payment information
- Communication preferences
- Any other information you choose to provide
2.2 Information Automatically Collected
- Device information
- IP address
- Browser type
- Usage data
- Cookies and similar technologies
3. HOW WE USE YOUR INFORMATION
We use your information to:
- Provide and improve our services
- Process your transactions
- Communicate with you
- Personalize your experience
- Comply with legal obligations
- Detect and prevent fraud
4. INFORMATION SHARING
We may share your information with:
- Service providers
- Business partners
- Legal authorities when required
- In connection with a business transfer
We do not sell your personal information to third parties.
5. YOUR RIGHTS AND CHOICES
You have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your data
- Opt-out of marketing communications
- Disable cookies
6. DATA SECURITY
We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet is 100% secure.
7. INTERNATIONAL TRANSFERS
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.
8. CHILDREN'S PRIVACY
Our services are not directed to children under 13. We do not knowingly collect information from children under 13.
9. CALIFORNIA PRIVACY RIGHTS
California residents have additional rights under the CCPA, including:
- Right to know what personal information is collected
- Right to delete personal information
- Right to opt-out of the sale of personal information
- Right to non-discrimination
10. CHANGES TO THIS POLICY
We may update this Privacy Policy periodically. We will notify you of any material changes by posting the new policy on our website.
11. CONTACT US
For questions about this Privacy Policy, please contact us at:
Email: info@smoothseptember.com
Address: 117 S Lexington St Ste 100 Harrisonville, Mo 64701
Phone: 913.408.3455 into these Terms. By accessing this website, you acknowledge that you have read, understood, and agree to be bound by both this Agreement and our Privacy Policy. Our Privacy Policy can be found at [privacy-policy].