Refund & Return Policies

REFUND & RETURN POLICY

Smooth September Refund & Return Policy

At Smooth September, we are dedicated to ensuring our customers receive high-quality products and are satisfied with their experience. Please review our Refund & Return Policy below carefully, as completing a purchase indicates your agreement with these terms. This policy outlines how we handle orders, quality issues, shipping problems, and refund requests.

No Returns Accepted

Due to the nature of our products, we do not accept returns. We encourage customers to review all product details carefully before making a purchase to ensure it meets their needs.

Refund Policy

While we do not accept returns, refunds may be issued in specific circumstances, including but not limited to: (1) products that do not meet our stated quality standards, (2) incorrect items received, or (3) products substantially different from their description. All refund requests will be evaluated within 5 business days of submission. If you believe you have received a product that does not meet our quality standards, please submit a claim within 14 days of receipt, including photos and a detailed description of the issue. Our team will review your request within 2 business days and provide a resolution decision. All approved refunds will be processed using the original payment method within 5-7 business days.

Damaged or Lost Packages

If your order is damaged or lost during shipping, our insurance coverage will provide a replacement or refund. Claims must be submitted within 48 hours of delivery for damaged packages, or within 7 days of the expected delivery date for lost packages. To expedite this process, please contact us with: (1) clear photos of the damaged product and packaging (for damage claims), (2) order number, and (3) tracking information.

For questions or assistance, please reach out to our support team at info@smoothseptember.com

Thank you for choosing Smooth September!